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ITIL 4 Foundation Certification Exam is an online, multiple-choice exam that consists of 40 questions. The passing score for the exam is 65%, which means that you need to answer at least 26 questions correctly to pass the exam. ITIL-4-Foundation Exam Duration is 60 minutes, and it is available in 12 languages. ITIL-4-Foundation exam fee varies depending on the country and region, but it is generally between $150 and $300.

ITIL 4 Foundation Certification Exam covers a wide range of topics related to IT service management, including service value system, service management practices, and key concepts of ITIL 4. It is a multiple-choice exam that comprises 40 questions and has a duration of 60 minutes. The passing score for the exam is 65%, and candidates who pass the exam earn the ITIL 4 Foundation certification.

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ITIL 4 Foundation Exam Sample Questions (Q152-Q157):

NEW QUESTION # 152
What is the CORRECT definition of service management?

A. A set of specialized organizational capabilities for delivering value to customers in the form of services
B. The capability of service providers to minimize their costs without reducing the value of the services
C. The capability of supplier to deliver services to providers in exchange for money
D. A set of specialized assets for transitioning services into the live operational environment

Answer: A

NEW QUESTION # 153
What is the difference between the 'incident management" and 'service desk' practices'?

A. Incident management restores service operation; service desk provides communication with users
B. Incident management manages interruptions to services, service desk monitors achieved service quality
C. Incident management resolves complex issues, service desk reserves simpler issues
D. Incident What is the difference between the 'incident management" and 'service

Answer: A

Explanation:
The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2. The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3. References: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page
32; ITIL 4 Practice Guide: Incident Management, page 7.

NEW QUESTION # 154
Which describes a CORRECT approach to change authorization?

A. formal changes should be assessed and authorized before they are deployed
B. formal changes are typically implemented as service requests and authorized by the service desk
C. Emergency changes should be authorized by as many people as possible to reduce risk
D. Changes included in the change schedule are pre-authorized and do not need additional authorization

Answer: A

NEW QUESTION # 155
Which guiding principle recommends standardizing and streamlining manual tasks?

A. Think and work holistically
B. Collaborate and promote visibility
C. Optimize and automate
D. Focus on value

Answer: C

NEW QUESTION # 156
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

A. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.
B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.
C. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.
D. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.

Answer: B

Explanation:
Reference: https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 157
......

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ITIL 4 Foundation Exam Sample Questions (Q152-Q157):

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Exam ITIL-4-Foundation Success | Latest ITIL-4-Foundation Dumps Sheet

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ITIL 4 Foundation Exam Sample Questions (Q152-Q157):